Shipping Policy

Kipassionn™ works with professional fulfillment partners and shipping carriers to deliver orders efficiently and transparently. The following policy outlines how orders are processed and delivered.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During peak seasons or promotional periods, processing times may occasionally take slightly longer. Customers will be notified if significant delays occur.

Shipping Time

Estimated delivery times depend on the destination and shipping carrier.

United States:
Estimated delivery time is 5–10 business days after the order has been shipped.

International Orders (if available):
Delivery may take 7–15 business days, depending on the destination country, customs clearance procedures, and local carrier services.

Please note that delivery times are estimates and may vary due to factors outside our control such as weather conditions, customs processing, or carrier delays.

Shipping Origin

Orders may be shipped from fulfillment centers located in the United States or partner warehouses, depending on product availability and shipping efficiency.

Our logistics partners select the most appropriate warehouse to ensure timely delivery.

Shipping Costs

Shipping costs are calculated during checkout based on the shipping destination and selected shipping method.

Occasionally, promotional offers such as free shipping campaigns may be available. These promotions will be clearly indicated on the website when active.

Tracking Information

Once an order has been shipped, customers will receive a shipping confirmation email containing a tracking number.

The tracking number allows customers to monitor the delivery progress directly through the shipping carrier’s tracking system.

Tracking information may take 24–48 hours to update after shipment.

Lost Package Policy

If a package appears to be lost in transit, customers should contact our support team.

We will assist in contacting the shipping carrier to investigate the shipment status.

A package may be considered lost if tracking has not updated for an extended period or if the carrier confirms that the shipment cannot be located.

Depending on the carrier investigation result, we may offer an appropriate resolution such as replacement shipment or refund, when applicable.

Refused Delivery

If a package is refused by the recipient or returned to the sender due to incorrect address information provided during checkout, the shipment may be returned to our fulfillment partner.

In such cases:

• Original shipping costs are non-refundable

• Additional shipping fees may apply if the customer requests reshipment

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.